July 2009

PowerPoint crutch

17 July 2009

In every position I’ve held in my professional life, there has been numerous times where we’ve needed to communicate information.  And in these events, it’s been a mix of documents and presentations.  Increasingly, though, I’m seeing a use of presentations (and in my case, specifically PowerPoint) as a means to document something.  That something is [...]

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I don't have time for it vs. I'm already doing it

13 July 2009

A few nights ago, I had dinner with my wife and some of her company’s vendors.  It was a fun, relaxing dinner, and I really enjoyed the conversation, given the fact that I met these people for the first time.  Over the course of the evening, there were two conversation themes that were seemingly unrelated, [...]

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Agent!

8 July 2009

When I was younger, calling customer service meant waiting on hold and talking to a person.  The process was infrequent, and never enjoyable, but usually tolerable .  It did, however, always involve waiting… and always talk to a human.  In the mid-90s (in my recollection, anyway), the term ‘phone menu’ became common place.  Instead of [...]

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