April 2010

Your Value in Your Job

22 April 2010

Short on words, long on meaning… (this was inspired from a past podcast of Media Hacks. If you don’t listen yet, you ought to start) What do you think?  Am I spot-on?  Or way off? If you like what you’re reading here, consider subscribing to the RSS feed to be alerted when more new posts are [...]

Tagged as: , , , , ,

4 comments [jump to full article]

The Role of Innovation in an “as-is” Business

19 April 2010

I recently tweeted about the MassDOT’s MassHighway Department changing its traffic reporting services from its current vendor to another one.  This got the attention of at least a few people, since I was contacted through Twitter and via e-mail about my recent tweet.  Though only one paragraph, there was a lot offered in this e-mail [...]

Tagged as: , , , ,

5 comments [jump to full article]

Bad CRM Software and Processes = Bad Word of Mouth

13 April 2010

A while back, and for some time, my family had Charter Cable for our Internet and cable service.  I was less than pleased with their service.  Bill after bill, customer service call after customer service call – we just weren’t happy.  At one point, I was on the phone for more than 45 minutes to [...]

Tagged as: ,

3 comments [jump to full article]

What I Do For a Living

1 April 2010

A few weeks ago, I and some other colleagues were interviewed by Kenneth Wong at Desktop Engineering.  Kenneth covers the product lifecycle management (PLM) space, and my employer (PTC) creates software solutions for the product development industry. Here’s the opening excerpt of Kenneth’s article: Some hardcore engineers may cringe at the mere mention of Facebook [...]

Tagged as: , , ,

0 comments [jump to full article]