Tuesday, April 13, 2010

Bad CRM Software and Processes = Bad Word of Mouth

13 April 2010

A while back, and for some time, my family had Charter Cable for our Internet and cable service.  I was less than pleased with their service.  Bill after bill, customer service call after customer service call – we just weren’t happy.  At one point, I was on the phone for more than 45 minutes to [...]

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