6 December 2010
I was tightening up a draft for a post this week. I sat in front of the keyboard, looking at the text, looking where I could trim it. I didn’t get writers block, per se – the core content was written. But I just couldn’t muster up the energy to finish it. I wasn’t feeling [...]
Tagged as:
blog,
post,
quality,
write
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21 October 2010
You’ve got an about page. Maybe you’ve got a contact page. (this is a bit different if you are a person or a company, but the idea still holds…) Great. Are you really findable? Are you easily reachable? I picked up one of the pieces to my daughters’ toys recently, and saw this. It’s a [...]
Tagged as:
about,
call,
contact,
customer service,
customer support,
FAQ,
service,
support
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