21 October 2010
You’ve got an about page. Maybe you’ve got a contact page. (this is a bit different if you are a person or a company, but the idea still holds…) Great. Are you really findable? Are you easily reachable? I picked up one of the pieces to my daughters’ toys recently, and saw this. It’s a [...]
Tagged as:
about,
call,
contact,
customer service,
customer support,
FAQ,
service,
support
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26 August 2010
Much has been said about gaining that critical element of support from executives on your social media plan, initiative, or campaign. Â I believe (and espouse this), as do others. Â Read any current social media blogger theses days (including yours truly), or just do a generic Google search on ‘executive buy in social media‘. Â Surely this [...]
Tagged as:
buy-in,
executive,
senior management,
social,
Social Media,
support
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